From basic services to total care packages, we proactively help our customers increase their return on investment in terms of longevity, safety and performance.
We have a team of globally-based customer service representatives and field engineering technicians ready to offer assistance when required.
With a world-wide network of trained technicians, agents, distributors and representatives, it is our aim to provide our customers with superior service, ensuring successful installation and long-term operation of the systems and products supplied.
When you buy equipment from Emco Wheaton, you're entering into a long-term relationship that will add value to your process whilst ensuring the safety of your operators and plant.
Having your equipment supported in the field by our highly experienced and trained technicians will provide peace of mind and will ultimately extend the life of the product increasing your return on investment and reducing the cost of ownership.
It's extremely important to ensure your equipment is installed safely, in a timely manner and at the lowest cost. Our highly trained engineers are available anywhere in the world to supervise this vital part of executing your project.
Once the equipment is safely installed, our engineers carry out pre-determined safety checks prior to commissioning the equipment. These checks and procedures are followed to ensure that the equipment is safe and ready for use.
To maximise the life of your systems and keep them working efficiently and effectively we highly recommend periodic inspections by qualified personnel.
Emco Wheaton has a team of experienced specialists who can work with your personnel to carry out these inspections. These are an ideal way of highlighting any current or projected problems with your systems. We are aware that many times equipment has been customised to your specific needs and we have the knowledge required to work with these products.
We are committed to the long-term wellbeing of your project and operators. That's why, when it comes to the operation of a range of our loading arms, we offer on-site training for operators and maintenance teams every two to five years. This ensures that you get the most out of your equipment whilst remaining safe.
In addition to localised training at site, we also run an annual programme of events at our facilities. These events are aimed at providing our customers with a broad knowledge of our products and services as well as informing clients of upcoming technological developments.
Many products within our portfolio will give trouble free service for more than three decades if maintained correctly. During this time, technology develops and upgrades become both cost effective and feasible.
Upgrades can come in the form of not just hardware but also software, which can improve your control and monitoring of the equipment adding value to you.
Products such as our larger coastal marine loading arms may, during their lifetime, require a complete overhaul. Our engineers will visit your site, review your requirements and prepare a detailed report and quotation for a complete overhaul. Where loading operations have not altered much, this can be a cost-effective way to extend the life of your plant and equipment.
Our spare parts are available all over the world; either directly from our manufacturing plants or via our distrubutors and representatives. We strongly recommend only the use of genuine Emco Wheaton spares on our products and control systems. Use of third-party parts can adversely affect the performance of the equipment, potentially cause irreparable damage and may well create safety issues.
In some cases we offer a service exchange programme for key components. This programme reduces potential downtime and improves the return on investment by quickly replacing an in-use Emco Wheaton product with another, while offering credit for the return of the old unit. This programme is an integral part of our commitment to providing excellent customer care.