Please fill out the return request form for requests regarding returns and send the filled form to the following email address: [email protected].
The form is needed to ensure your claim will get processed as quickly as possible.
All parts that need to be returned to ILS must be clean and free of decontamination (e.g. chemical substances hazardous to one's health, radioactive substances, DNA from bacteria, viruses, blood, and so on).
The buyer is responsible for the cleanliness of the returned parts. Please understand that we cannot accept your claim without a fully filled out service request form, including the decontamination note.