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A Simple Strategy with a powerful promise

“We’ll always put you at the heart of every decision we make.”
Gareth Topping, Vacuum and Low Pressure Solutions Business Line Director

Customer 1st Logo

Elmo Rietschle logo           Wittig logo 

What does Customer 1st mean?

It means, going above and beyond to…

  • Deliver value to our customers
  • Understand their challenges
  • Align our solutions with their needs
  • Constantly improve our customer focused offering
  • Share our expertise to grow their business
  • Adapt our processes, thinking and actions in all departments

GOOD CUSTOMER
SERVICE IS MEETING
EXPECTATIONS

 

EXCELLENT
CUSTOMER
SERVICE
MEANS
EXCEEDING IT

                                                                                                                                          

Our four areas of focus are:

  1. Lowering energy consumption and reducing the environmental impact of our solutions
  2. Reducing life time cost of ownership by offering high quality, fit for purpose equipment with low maintenance requirements
  3. Improving your process productivity to reduce your production costs whilst increasing output
  4. Harnessing innovation to keep your business moving forward

 

It’s a journey, not a destination

We will constantly strive to improve our customer focused business to deliver value for our valued partners. We know this doesn’t ever stop and neither shall we.

 

Customer 1st in action:

“Gardner Denver has been engaged with us from the very beginning, bringing its extensive experience and innovation to the table. The company has been really easy to work with, proving themselves to be a very trusted supplier.” 

Neil MacDonald, Project and Design Engineer at Gael Force Group

Read the full story here


“We couldn’t be happier with the solution from Gardner Denver, which is not only cost-effective but provides assured and efficient vacuum at all times too.”

Steve Windsor, Senior Development Engineer at Proseal

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“When it comes to dealing with Gardner Denver, we have been continually impressed with the delivery dates that have been met, the market-leading products on offer, and the aftersales support that we receive. The team continues to go above and beyond to ensure that all our needs are met, and I would not hesitate seeking out their advice, support and expertise when it comes to vacuum solutions.”

Kevin Witt, Service Manager at SHJ Hospitals Pipeline

Read the full story here


“We are always looking for improvement opportunities… Oil-free pump operation is much more positive from an environmental perspective, because we do not have to dispose large quantities of used oil and oil separation elements. Even air quality in the plant has improved significantly with oil-free pumps, because there are no oil vapours which was often the case with conventional rotary vane pumps.”

Peter Tomaschewski from the maintenance department of the Volkswagen Salzgitter plant

Read the full story here

 

What our customers think about us… 
the numbers don’t lie



A recent survey of our Top 500 customers show that we’re rated as being excellent in Product Performance, Product Quality and Delivery Performance.

81% of customer surveyed said they’re either ‘Likely’ or ‘Highly likely’ to recommend us to colleague.


*Based on a survey carried out in May 2019 of over 500 customers.
 
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